You have 14 days to tell us you want to return your Lovebox if once received you realize that it does not meet your expectations. From this time, you have 14 days to return your Lovebox. To do so, return the Lovebox in a perfect state, with all its accessories (lid, cable, plug, heart, packaging), well protected in a postal carton to the following address 📦:
6650A NE Mt St Helens Ave
Portland, OR 97250
We will confirm the refund as soon as it is received with all its parts.
‼️ WARNING :
⚠️Don't forget to provide us the tracking number so we can follow the package.
⚠️Please don't forget any information in the return address, if so, the package might not arrive to the right place.
⚠️Make sure to indicate your order number in the package and mention that you want to be refunded for your order.
If theses conditions are not all filled, we won't be able to guarantee the reception of the parcel.
‼️ Australia and United-Kingdom :
The address for the return is different, please contact us before ship to the previous address.
If you have purchased your Lovebox from one of our distribution partners, it is with them that you should see directly what their return policy is 🙃.
If, on the other hand, you want to return your Lovebox because it doesn't work, we suggest you first take a look at the technical answers provided in our FAQ --> click here.
If it still doesn't work, we will suggest that you send it back to us for repair or replacement 💪.
With all our love ❤️